Your customer journey
InnovationService, Trust and Innovation have been the keystones of Smith & McLaurin’s company culture since the business was established in 1849.
Customer Service
- Enjoy a personalised comprehensive response.
- Benefit from us being a one-stop solutions provider. All of our customer service staff are based in our head office in Scotland.
Sales & Marketing
- Engage with the most relevant Smith & McLaurin employee. It’s our people that make the difference.
- Take advantage of our strong brand and reputation as a valued & trusted supplier.
- Delegate responsibility for solving your problems to us and we will take ownership and commit our people and resources to finding a solution to meet your requirements.
Product Development
- Access to a wide range of unique and innovative materials.
- Have exclusivity on materials sourced specifically for your application.
- Offer your customers value-add solutions and innovative products.
Production
- Benefit from flexibility in our manufacturing processes, resulting in quicker response times & endless material combinations.
- Take advantage of minimum order quantities & non-commodity material constructions.
- Limit your risk as a result of our phased material introduction and trial process.
Distribution
- Benefit from our efficient stock management system which comes with automatic replenishment and consolidated invoicing.
Every step of the way
Our commitment to these core values extends beyond basic manufacturing and translates into a comprehensive and innovative product portfolio of self-adhesive label and tag materials; strong research and development based on market trends; and a continuous focus on enhancing our customers’ buying experience. We work with our customers to deliver flexible and managed supply solutions with a difference – a competitive edge over short and long-term alike.