SMCL Raise the Bar
As an SMCL customer YOU deserve the best of everything, ALL THE TIME.
So now we’re taking customer service to a whole new level, to make sure it is as unique as you and your business.
WELCOME to a unique Service Plan that allows us together to:
Clarify your precise needs through Service Expectation Meetings
Check that we are delivering on your plan, via regular Interim Service Reviews and Technical Forums
Stay updated on any changes, with our “You Said, We Did!” approach.
MORE DIRECT COMMUNICATION. You will have your own, dedicated:
Named Business Development Manager and Customer Service Advisor
Named Accounts Contact
Access to our highly experienced Technical Team
Throughout, expect swift confirmation of actions, progress and decisions, within agreed timescales.
SUPERIOR FLEXIBILITY in manufacturing processes will include:
A wide range of product constructions
Sample and trial processes
Tailored stock management including consolidated invoicing and auto stock replacement
Great customer service doesn’t happen by accident, of course.
We have to breathe it, eat it and sleep it. And we do. Service is what makes SMCL different – and better.
We’ll be in touch again soon to continue building something really great with you
PS To really get to know us, why not visit our factory HQ and meet your team in person? It’s the ideal opportunity to see your product being made and to work even more efficiently towards your targets.
call +44 (0)1505 707700
or visit www.smcl.co.uk