Meet our people

Service, service, service

Knowledge, imagination, energy – our people have all this and more to help you develop your products, get to market and progress, every step of the way.

Our People

Your team of trusted advisors

During your Customer Journey with us, you will come in contact with the extraordinary people who have made Smith & McLaurin the success it is today. Meet our customer facing team by department below.  

Allan McLaughlin

Allan McLaughlin  Chairman

Allan has been the Chairman of Smith & McLaurin since 2009, having originally joined the Board in 2005. He led a management buy-out of the company in 2013 and is responsible for the strategic direction of the business.

Tel: +44 (0) 1505 707725
Pat Kennedy

Pat Kennedy  Managing Director

Pat joined Smith & McLaurin in 2018 and was promoted to Managing Director in 2021. Pat brings extensive operational and technical knowledge to the business, having worked in several diverse industries throughout his career.

Tel: +44 (0) 1505 707717
John Radford

John Radford  Sales Director

John oversees our UK & European Sales Teams and Agents. He has over 25 years experience of working in the self-adhesive market.

Tel: +44 (0) 7904 369 155
David Hollas

David Hollas  Director - Supply Chain & Commercial

With over 20 years experience in Operations and Supply Chain Management in a number of sectors, David heads our Materials Purchasing and Planning department. He is also in charge of the logistics and warehousing facilities, in the UK and overseas.

Tel: +44 (0) 1505 707733
Lynsey Church

Lynsey Church  Commercial Manager

Lynsey heads up the Customer Service team, dealing with UK customers and key accounts and manages our CRM system.

Tel: +44 (0) 1505 707701
Leanne Anderson

Leanne Anderson  Customer Service Advisor

With over 16 years experience in Customer Service in a variety of industries, Leanne is the point of contact for customers in our European markets and deals with our international agents.

Tel: +44 (0) 1505 707734
Mandy MacDonald

Mandy MacDonald  Customer Service Advisor

Mandy has over 35 years of administration experience and is a key contact for our customers throughout the UK & Ireland.

Tel: +44 (0) 1505 707702
John Radford

John Radford  Sales Director

John oversees our UK & European Sales Teams and Agents. He has over 25 years experience of working in the self-adhesive market.

Tel: +44 (0) 7904 369 155
Lynsey Church

Lynsey Church  Commercial Manager

Lynsey heads up the Customer Service team, dealing with UK customers and key accounts and manages our CRM system.

Tel: +44 (0) 1505 707701
Caroline Auckland

Caroline Auckland  Business Development Manager

Having been in the self adhesive label industry for over 17 years Caroline brings a wealth of experience with her and is responsible for our customers and key accounts South of England.

Tel: +44 (0) 7795 403 258
George Keyes

George Keyes  Sales Manager (Ireland)

George has over 25 years of experience in the self-adhesive sector and has dedicated most of that time to Smith & McLaurin in a wide variety of roles.

Tel: +353 (0) 87 238 3554
Thorsten Weyers

Thorsten Weyers  Key Account Director

Thorsten has over 25 years of international experience in the tag and self-adhesive industry and looks after our Key Accounts in the DACH region.

Tel: +49 (0) 1627470260
Thomas Rammin

Thomas Rammin  Business Development Manager - DACH

Thomas has over 29 years of experience in the self-adhesive industry and looking after our customers in the DACH region.

Tel: +49 (0) 151 14106378
David Hollas

David Hollas  Director - Supply Chain & Commercial

With over 20 years experience in Operations and Supply Chain Management in a number of sectors, David heads our Materials Purchasing and Planning department. He is also in charge of the logistics and warehousing facilities, in the UK and overseas.

Tel: +44 (0) 1505 707733
Liz Finlay

Liz Finlay  Senior Materials Planner

Liz coordinates the company's raw materials planning and purchasing. She also manages the daily coating programme and ensures that the manufacturing schedule is maintained.

Tel: +44 (0) 1505 707714
Karine Badalian

Karine Badalian  Materials Planner

With experience of material planning within the label manufacturing industry, Karine is our Materials Planner and is responsible for planning and scheduling orders to satisfy customer demand.

Tel: +44 (0) 1505 707719
Michael Graham

Michael Graham  Materials Planner

Michael is responsible for planning and scheduling orders to satisfy customer demand. Prior to working at Smith & McLaurin, Michael worked in procurement for the drinks industry.

Tel: +44 (0) 1505 707745
John Emans

John Emans  Technical Manager

John has 35 years of experience in technical project management and new product development, including 8 years in the sector of self adhesive labels.

Tel: +44 (0)1505 707710
Susan Roger

Susan Roger  Assistant Technical Manager

Having worked in the industry for over 20 years, Susan manages the Technical Team to meet the increasing demands of our customers and provides support for new product development projects within the business.

Tel: +44 (0) 1505 707734
Natalie Bence

Natalie Bence  Product Development Manager

Natalie has over 10 years experience as a development chemist - she works in our lab as part of our technical department and is responsible for overseeing and managing product development.

Tel: +44 (0) 1505 707736
Emily Dodds

Emily Dodds  Development Chemist

Emily works as one of our development chemists, designing new products and has worked with the company for two years.

Tel: +44 (0) 1505 707712
Stuart Burnett

Stuart Burnett  Development Chemist

Stuart is a Development Chemist and works within our technical department. As well as working full-time, Stuart is also currently undertaking a PhD in Chemistry at St. Andrews University and prior to this graduated from Strathclyde University with an undergraduate degree in Chemistry and Chemical Engineering.

Tel: +44 (0) 1505 707740
Andy Robertson

Andy Robertson  Quality, Health & Safety and Environmental Manager

With over 25 years of Management System experience in various industries, Andy works on continually improving our Integrated Management System.

Tel: +44 (0) 1505 707706
Allan McLaughlin

Allan McLaughlin  Chairman

Allan has been the Chairman of Smith & McLaurin since 2009, having originally joined the Board in 2005. He led a management buy-out of the company in 2013 and is responsible for the strategic direction of the business.

Tel: +44 (0) 1505 707725
Christine Beveridge

Christine Beveridge  Director of Operations

Christine has an abundance of experience within manufacturing and heads up our operations to enhance profitability and reduce waste.

Tel: +44 (0) 1505 707742
Jim Yule

Jim Yule  Chief Engineer

Jim ensures the smooth running of all the machines on our factory floor and manages the maintenance of the site. He possesses over 20 years of extensive engineering experience.

Tel: +44 (0) 1505 707744
Colin Gray

Colin Gray  I.T. Manager

Colin develops and maintains all of our computer facilities and infrastructure and ensures the smooth day-to-day running of all of Smith & McLaurin's computer systems. He possesses over 20 years of IT experience, ranging from user support to software development.

Tel: +44 (0) 1505 707715

Our Values, Purpose & Principles

As a business we constantly aim to provide exceptional service, through which we gain the trust of customers and together with them develop innovative solutions to meet their customers’ needs. Our purpose is to make our customers and our people feel valued, confident and positive.

Aim, above all else, to be a trusted advisor, valued in long-term relationships with our customers.

Consistently check that we are delivering for our customers, obtaining feedback and acting on it.

Consistently look after our customers personally and uniquely.

Respond to customers with speed, visibility and rigour.

Do what we say we will.

Are honest, positive and committed.

Listen closely and take the lead in communication.